Returns & Refunds
/ RETURNS & REFUNDS
Aetelier has a 14-day return policy, if you change your mind about your purchase, we will happily refund your products providing the following conditions have been met:
/ The items are returned within 14 days of the delivery date.
/ Items must be in original condition as purchased, in their original box and packaging. Items must not have been worn or used.
We reserve the rights to refuse a refund or exchange.
We will refund items if they are damaged when received, please send us a picture of the item to firstname.lastname@example.org and we will get back to you for further return or exchange instructions.
Your refund will be credited to the original purchaser’s account, shipping costs are not included in the refund. Please note that if the returns do not comply with the above requirements, we are forced to return them to you at your cost.
/ It is not possible for us to cancel an order once it has been shipped out.